Last Updated: February 14, 2026
At Thread Supply, we take your privacy seriously. This policy explains what information we collect when you shop with us, why we need it, and how we keep it safe.
1. What We Collect & Why
We only collect info that helps us give you a great shopping experience.
Order Info: Name, email, shipping/billing address, and phone number so we can get your package to your door.
Account Info: Your login details and order history so you can track your style journey.
Payment Info: Processed securely via partners like PayPal or Stripe. We don’t store your full credit card details on our servers.
Shopping Habits: Your wishlist and browsing history help us show you things you’ll actually like.
Technical Data: Your IP address and device type help us keep the site running smoothly and prevent fraud.
2. Who We Share Data With
We don’t sell your data to random strangers. We only share it with:
Service Providers: Delivery companies (to ship orders), payment processors, and IT support.
Marketing Partners: Tools like Google or Meta to show you relevant ads (only if you’ve opted in).
Legal Necessity: Only if required by law or to prevent fraud.
3. Cookies & Tracking
We use cookies to remember your language, keep items in your bag, and understand how people use our site.
Functional: Necessary for the site to work.
Targeting: Used for personalized ads.
Your Choice: You can “Reject All” via our cookie banner or change your browser settings at any time.
4. Your Rights
You are in the driver’s seat. You have the right to:
Access: Ask for a copy of the data we have on you.
Delete: Ask us to wipe your account and personal info.
Fix: Correct any mistakes in your info.
Opt-Out: Unsubscribe from marketing emails with one click at the bottom of any email.
5. Keeping Your Data Safe
Security: We use industry-standard encryption to protect your info.
Retention: We only keep your data as long as we need it to serve you or meet legal rules.
Minors: Our site is not intended for anyone under the age of 16.
How to Contact Us
Got questions? Our Data Protection Officer is here to help.
Email: support@threadsupply.co.uk