Here we have some of our most commonly asked questions. If you need any more assistance you can contact us support@threadsupply.co.uk
How long does delivery take?
Any order placed Monday-Friday before 1pm will be shipped the same day. Orders placed after this time will be shipped the next working day.
Orders placed on weekends will be shipped the following Monday.
Estimated delivery times:
Next Day Delivery: 1 working day
Tracked 24: 1-2 working days
Standard Delivery: 3-5 working days
Please note that delivery timeframes are estimates and may occasionally be affected by courier delays.
How do I make a return or exchange?
We offer a 14-day return policy from the date your order is delivered. 30 days are allowed for exchanges.
To be eligible for a return or exchange, items must be returned in their original condition, unworn, and with all tags and packaging included where applicable.
To request a return or exchange, please follow the instructions on our return’s page here.
Once your return has been received and checked, we will process your refund or exchange as quickly as possible.
Is your all stock authentic?
Yes — all items sold by Thread Supply are guaranteed authentic.
We source our stock from trusted retail and wholesale channels, including last-season collections, clearance inventory, and excess stock opportunities.
In some cases, items may have marked packaging, missing swing tags, or removed Certilogo tags due to brand distribution agreements. This does not affect authenticity.
We do not sell counterfeit goods under any circumstances.
More information on our authenticity can be found here.
How do I make a complaint?
If you are unhappy with any part of your experience, please contact our customer support team as soon as possible with your order number and full details of your complaint.
We take all complaints seriously and will investigate the issue fully before responding.
You can contact us at support@threadsupply.co.uk and we will aim to resolve your issue as quickly and fairly as possible.
My item has not arrived
If your order has not arrived within the estimated delivery timeframe, please first check your tracking information if this has been provided.
We also recommend checking with neighbours, safe places, and other household members in case the parcel has been delivered nearby.
If you still cannot locate your parcel, please contact us with your order number and we will investigate this with the courier.
Can I change or cancel my order?
We aim to process orders quickly, so changes or cancellations may not always be possible once an order has been placed.
If you need to request a change, please contact us immediately after ordering and we will do our best to help.
If your order has already been processed or dispatched, we may no longer be able to make amendments.
Why are your prices below retail?
We source products from trusted retail and wholesale channels, including clearance stock, end-of-line collections, last-season items, and selected excess inventory opportunities.
This allows us to offer genuine designer menswear and accessories at prices below the recommended retail price.
Because of the way we source our stock, some items may only be available in limited quantities or sizes.
Why does my item have missing tags or marked packaging?
Due to the nature of outlet, clearance, and wholesale sourcing, some items may arrive with marked packaging, missing swing tags, light storage wear, or very minor cosmetic imperfections.
These issues do not affect the authenticity or wearability of the item, but they do allow us to offer significant savings to our customers.
Can I return a sale item?
Sale items are eligible for returns unless clearly marked as non-returnable or final sale.
If a product is excluded from returns, this will be stated on the product page or at checkout.
If you are unsure before purchasing, please contact us and we will be happy to clarify.
How will I know when my order has been dispatched?
Once your order has been dispatched, you will receive a confirmation email with your shipping details and tracking information where applicable.
Please check your junk or spam folder if you do not see the email in your inbox.
What if my item does not fit?
If your item does not fit, you may return it within our return period provided it is in its original condition, unworn, and with tags and packaging where applicable.
If you would like an exchange, this can be initiated on our returns portal.
How can I contact you?
If you need any help, you can contact our customer support team at support@threadsupply.co.uk
We aim to respond to all enquiries as quickly as possible.